One of the most rewarding ways to get involved with Big Brothers Big Sisters is to work with us. A career with Big Brothers Big Sisters is an opportunity to merge your talents and personal values with your desire to make a difference. Every day, we are changing the perspectives of children and enabling them to see the world around them in a more positive light. With that newfound point of view, they can see their potential more clearly and dream bigger about their future. Our success is a result of committed and inspired employees, working together to make a lasting impact on America's youth, schools, and communities.

Program Manager

The Program Manager’s primary responsibility is to oversee all mentoring program activities and program staff to ensure alignment with the Big Brothers Big Sisters mission, vision and standards of practice. The program manager is responsible for leading, managing and accountability of the program team and works closely with the CEO on program strategy and goal setting. 
Big Brothers Big Sisters of Southwestern Illinois is engaging in an exciting rebuilding process. We are looking for a candidate who has the skill set, experience and personal characteristics who will thrive in being a part of this next chapter.

Specific responsibilities include, but are not limited to:

  1. Leading, Managing and Accountability:
    • Working with the CEO to set goals and strategy for the mentoring program 
    • Ensuring proper training and supervision of program staff
    • Managing program staff caseloads and workflow efficiency 
    • Accountability to program goals, standards of practice, child safety and quality standards
    • Developing program outcome reporting on a weekly, monthly and annual basis
  2. Enrollment and Matching: 
    • Conducting interviews of “Bigs”, “Littles” and parents/guardians of “Littles”
    • Making proper assessments of program fitness in accordance with the BBBSA standards of practice
    • Making and approving match recommendations and facilitating match meetings 
    • Conducting program surveys to assess program effectiveness
    • Providing appropriate training to “Bigs” and “Littles”
  3. Match Support:
    • Supporting a match caseload and providing monthly match support check-ins to ensure match safety, adherence to rules and standards, proper relationship building, goal tracking, training, coaching and support 
  4. Community Engagement: 
    • Working collaboratively with the Community Engagement team to develop strategies for volunteer recruitment and program engagement initiatives
  5. Assisting with agency initiatives and fundraising events as needed
  6. Other duties as assigned by the CEO


  • 5-7 years of management experience with track record of success
  • Experience working in youth service agencies and with at-risk communities  
  • Team player and positive attitude 
  • Works effectively in a changing environment
  • Willingness to take in feedback, learn and adapt
  • Embraces technology and understands its role in scaling service 
  • Creative problem solver and resolve to forge ahead
  • Excellent analytical and assessment skills
  • Strong communication and writing abilities  
  • Skilled coach and teacher 
  • Remains focused on the big picture while managing the details 
  • Professional judgment that comes from years of experience in the field
  • BA/BS degree in social work, sociology or psychology
  • MSW preferred


  • Paid health, life and disability 
  • 8 Paid holidays 
  • 10 Paid vacation days
  • 5 Paid sick days 
  • Private office 
  • Flexible schedule 
  • Work from home opportunities
  • Professional development opportunities

Interested Candidates:

Interested candidates should email a cover letter and resume to [email protected]. No phone calls please.